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Shipping Policy

Shipping Policy 

Standard Shipping
SVS Powersports offers FREE Standard Shipping (3-5 Business Days) on ALL orders over 99 USD to residents of the continental US (Lower 48 States). We use any and all available carrier services available with tracking services available on all shipments. Tracking numbers are provided upon shipment of every order (unless otherwise indicated) and in most cases shipped the same business day and can be tracked with the respective carrier's website tracking services. Orders with a value less than 99 USD are charged a standard shipping fee that is presented at the time of checkout and is based on the destination address.

Shipping to Alaska / Hawaii and US Protectorate address will incur an additional charge that is determined on an order by order basis and is quoted at the checkout. These additional charges are non-negotiable and are calculated based on the order dimensions using integrated carrier rates from the available service options.

Additional Shipping Options
Premium / International shipping services that include, but not limited to Expedited (1-3 Business Days), 2nd Day (1-2 Business Days), Next Day (Next Business Day), International Standard (Varies by destination) and International Expedited (Varies by destination) are available at checkout for an additional charge based on the destination and order dimensions, and must be selected at checkout if desired / required. Typically orders are only shipped on non-holiday business days; which are Monday-Friday. Warehouse cutoff shipping time is 3PM EST. All expedited orders require a physical street address and cannot be shipped to PO Boxes. Not all shipping methods are available for all shipping addresses or certain item.

If your order delivery address has service restrictions that can not be completed by certain carriers, it is your responsibility to notify us BEFORE the order is submitted or you will be held liable for any additional charges incurred for reshipping your order.

Order deliveries that are refused by the recipient at the time of delivery and are returned to us, will be processed as returns and are subject to our returns policy (please see returns policy page for additional details). 

International Shipping Terms & Conditions
Any import duties, taxes, tariffs, brokerage fees or other fees due at the time of delivery are the sole responsibility of the recipient. Packing slips or invoices for International shipments will show the actual purchase price of the items shipped and cannot be altered in any capacity. These duties, taxes, tariffs, brokerage fees are imposed and collected by the destination country are and are NOT calculated, imposed or collected by SVS Powersports at any level.

Seller or shipper is not liable for any additional cost or broker fees that are due upon or before your delivery can be completed. Often, these fees are due to the customs and import officer of the carrier completing the delivery prior to / upon delivery of the shipped product/s. If you have questions about the calculation of the fees, please contact your home nations customs/import agency for additional details as these fees are based on the item being imported and the delivery address of the recipient.

International shipments may require up-to an additional 5-10 business days for processing and handling. Some products may not be eligible for international shipping due to size, hazard level, tires or other restrictions based on the carrier and/or destination country. All parts and fitment are typically based on and referenced to United States domestic models, please verify and check fitment variances before purchasing, especially for  International fitment may vary and is not guaranteed, especially in reference to electrical components.

Holiday and Non-Business Day Exceptions 
SVS Powersports is a USA based company that observes all major national holidays. National Holidays are NOT considered business days and orders do NOT ship on observed holidays. Observed holidays include, but are not limited to:

  • New Years Days (January 1st)
  • Presidents Day
  • Memorial Day (Last Monday of May)
  • Independence Day (July 4th)
  • Labor Day (First Monday of September)
  • Thanksgiving (Last Thursday of November)
  • Christmas Day (December 25th)
Please note that in instances when certain national holidays fall on a Saturday/Sunday, the preceding/following business day will be observed at the discretion of the major shipping carriers.

 

Handling Times
Item handling times could take up to 7 business days. Business days do not include weekends or holidays. Orders placed on Friday after 3PM EST or over the weekend will typically ship the first business day (Monday). National US holidays are not operating business days. Shipping estimates are estimates and are not guaranteed. Orders over 300 USD or PO Box's may require an additional 3-5 to process. 

Cancelations / Changes
Orders cannot be changed or cancelled after they are placed / confirmed. In some instances we can try but if we are not able to cancel your order, we will accept the order for a refund. Requests for a name change, address change, pickup or intercept request options may be available, depending on the carrier, and are subject to fees imposed by the carrier. 

High Value Orders
High valued orders, typically above 300 USD, will be shipped with a signature confirmation on the package(s). Someone has to be at the shipping address to sign for the package.